FAQ

You can place an order directly through our website. Simply select the products you want, add them to your cart, and proceed to checkout.

We accept the following payments from our customers:

• Visa
• Mastercard
• American Express
• Apple Pay
• Google Pay

Yes! Our website uses industry standard (256 bit SSL) or higher encryption for communications between your computer and our website. It’s the same strength as ATMs and the best retail stores.

We have chosen to entrust the management of our online payments to Razorpay thanks to their 100% secure services.

We deliver World Wide

The time frame for the delivery of orders is divided into TWO PARTS:

PROCESSING TIME: Verification of the order, preparation, quality control and packaging. All orders are sent to the manufacturer for shipment within 72 hours of ordering. The manufacturer processes orders, which takes one to two additional days.

SHIPPING TIME: This is the time required for the items to be dispatched from our warehouse to their destination. The estimated shipping time is between 7 – 15 days. 

NOTE : Orders are not shipped or delivered on weekends or holidays.

Please be advised that delivery to remote/rural areas might take longer than usual. In the above cases, please allow up to 4 weeks for delivery and if you still haven’t received your order, please let me know via our email info@hill-green.com

We want you to feel secure ordering from Green Kart

We have a committed logistics team and the utmost trust in our carriers.

However, we do recognize that in rare cases, things may not go according to plan, and we have an established procedure for handling such occasions, contact our support at info@hill-green.com. We got your back!

We want you to love our products, however, if your order is wrong, damaged or faulty, we provide returns, refunds and/or exchanges.

Please be advised that our policy lasts up to 30 days after the product has been received.

For more information on returns, refunds and/or exchanges, please feel free to view our Returns and Refunds Policy.

We do accept returns in respect to the following conditions:

– The item must be in the same condition that you received it

– The item must be in the original packaging

– The item shouldn’t have been used in any way

– The item is not part of our “non-refundable items”

– The return or exchange request is made within 30 days of delivery

– The item must not be a change of mind 

– You should provide proof of purchase and proof of faulty items (if faulty)

Please be advised that our policy lasts up to 30 days after the product has been received

For more information on returns, refunds and/or exchanges, please feel free to view our Returns and Refunds Policy.

We accept exchanges only if the order was wrong and if they follow the same conditions as returns.

In order to ask for an exchange, please mention that you would like your item to be exchanged with another item when preparing your return with our support.

Please be advised that our policy lasts up to 30 days after the product has been received.

For more information on returns, refunds and/or exchanges, please feel free to view our Returns and Refunds Policy.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

For general inquiries send us an email on info@hill-green.com