RETURNS AND REFUNDS POLICY

RETURNS

Our Returns Policy lasts 30 days after the parcel has been received. If 30 days have gone by, unfortunately we can’t offer you this service. 

To be eligible for a return :

• Send us an email at info@hill-green.com 
• Provide us with a receipt or proof of purchase, 
• Provide us with minimum 3 photos of product if the product is faulty
• Provide us with all the details about why you wish to return your order, 
• Your item must be unused, 
• Your item must be in the same condition that you received it, 
• Your item must be in the original packaging

NOTE : Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@hill-green.com

REFUNDS 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days, on average between 5 to 7 business days*.

*Please note that the duration of the refund varies depending on your bank. 

NON-REFUNDABLE ITEMS

Certain types of items cannot be returned :

• Items on sale : Only regular priced items may be refunded. Unfortunately sale items cannot be refunded unless the item is damaged or does not correspond to the description.  

• Custom products : such as special orders or personalized items

• Change of Mind Items: We don’t do refunds If you have changed your mind and you want another item

Please get in touch if you have questions or concerns about your specific item.

EXCHANGES

We only replace items if they are defective or damaged.

If you need to exchange it for the same item, send us an email at info@hill-green.com

SHIPPING

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

CONTACT

For more information, please don’t hesitate contacting us by sending us an email at info@hill-green.com